Both mailboxes are monitored, and a person reads every email. Never send your sign-in code, a password or a
wallet’s secret phrase to anyone, us included: we will never ask for them.
Common questions
I can’t sign in
Sign in with the same method you used before (for example email, Google or X). A new email code replaces the
previous one, so use the latest. Still stuck? Email us from the address on your account.
My pack did not open, or I can’t see my card
Open your vault and give it a minute: the card is usually there. If a pack you paid for by card could not be
delivered, our team refunds it in full, including the card fee (Return Policy, section 2).
Otherwise email us with your username and the time of the rip.
Selling a card back
You can sell a card you pulled back to our vault partner for 72 hours after the pack is opened, at the price
shown before you confirm (Terms, section 7). The USDC goes to your balance.
Shipping my card home
Open your vault, pick the card and choose Redeem. Shipping is shown before you confirm; a phone number and email
are needed for the label (Terms, section 7).
Deposits and withdrawals
Your balance is in USDC. You can withdraw it to a Solana wallet, or in some countries to a bank after our
payment partner checks your identity (Terms, section 8).
Taking a break, or closing my account
Where it is offered, Settings > Take a break pauses packs and deposits on your account for 24 hours, 7 days,
30 days, 6 months or for good; withdrawals and shipping keep working, and a break can’t be ended early.
You can also delete your account in Settings > Delete account, or email us to close it.
Reporting a player or something you saw
Tap the “…” next to a message, comment or profile and choose Report. Without an account,
email support@blockrips.com with the link.
